Privacy Policy

ChipIn is the trading name of Sweepsteak Ltd

Last updated: 10 December 2025

We are committed to protecting your personal data and being transparent about how we collect, use and store it. This Privacy Policy explains how ChipIn processes your information when you use our platform.

By creating an account or using ChipIn, you agree to the terms of this Privacy Policy.

→ Section 1: Who We Are → Section 2: Information We Collect → Section 3: How We Use Your Information → Section 4: Legal Basis for Processing → Section 5: Sharing Your Information → Section 6: International Data Transfers → Section 7: Data Retention → Section 8: Your Rights → Section 9: Security Measures → Section 10: Cookies and Tracking → Section 11: Children's Privacy → Section 12: Changes to This Policy → Section 13: Contact Us

1. Who We Are

Sweepsteak Ltd

Registered in England and Wales

Trading as ChipIn

We are the data controller responsible for your personal data. You can contact us at:

support@chipin.bet

2. Information We Collect

2.1 Information you provide directly

Name
Date of birth
Address
Email address
Phone number
Identity documents (e.g. passport, driving licence)
Bank account details for withdrawals
Any information you send to our support team

2.2 Information collected through verification

Processed by GBG, our KYC/AML provider, including:

Identity verification results
Facial recognition/liveness data
Address validation
PEP and sanctions screening results
Fraud prevention flags

2.3 Information collected automatically

Device information (browser, OS, device type)
IP address
Session data
Login timestamps
Interaction logs and gameplay activity
Cookies (see Section 10)

2.4 Payment information

Deposit and withdrawal records
Payment authorisation data
Transaction history

We do not store your bank login details.

3. How We Use Your Information

3.1 To operate your ChipIn account

Creating and maintaining your account
Processing deposits and withdrawals
Verifying your age and identity
Providing access to pools and competitions

3.2 To meet legal and regulatory obligations

Compliance with UK Gambling Commission requirements
AML and fraud monitoring
KYC checks via GBG
Reporting obligations (e.g. suspicious activity)

3.3 To ensure platform integrity

Detecting multiple accounts or fraud
Monitoring gameplay to prevent misuse
Logging critical actions for compliance audits

3.4 To promote safer gambling

Applying deposit limits and time-outs
Monitoring activity for signs of harm
Enforcing self-exclusion

3.5 To improve ChipIn

Analysing usage patterns
Identifying errors or performance issues
Developing new features

3.6 Marketing (optional)

We will only send marketing communications if you give explicit consent. You can withdraw consent at any time.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity – to provide ChipIn services
Legal obligation – gambling regulation, AML compliance, tax rules
Legitimate interests – fraud prevention, service improvement
Consent – for optional marketing or cookie preferences

5. Sharing Your Information

We share your data only when necessary and never for commercial sale.

5.1 Third-party providers

GBG – KYC and AML checks
Open Banking payment provider – deposits and withdrawals
Hosting and infrastructure providers – cloud hosting, databases
Customer support systems – support ticket handling

5.2 Regulatory and legal bodies

We may share data with:

The UK Gambling Commission
Law enforcement authorities
The National Crime Agency (for AML reporting)
Our Alternative Dispute Resolution (ADR) provider

5.3 Business operations

Auditors
Compliance consultants
Legal advisors

All third parties operate under strict contractual and confidentiality obligations.

6. International Data Transfers

ChipIn primarily stores data in UK/EU data centres. If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention

We retain data only as long as necessary to meet legal, regulatory or operational requirements.

Typical retention periods:

Account records: 5 years after closure (regulatory requirement)
Financial transactions: 5 years
AML/KYC documentation: 5 years
Customer support messages: up to 2 years
Marketing data: until consent is withdrawn

8. Your Rights

Under UK GDPR, you have the following rights:

Access to your data
Correction of inaccurate information
Deletion (where lawful)
Restriction of processing
Data portability
Withdrawal of consent for marketing
Lodging a complaint with the ICO

To exercise any rights, contact: support@chipin.bet

9. Security Measures

We take data security seriously and use:

TLS/SSL encryption for all data in transit
Encrypted storage for sensitive data
Strict access control with role-based permissions
Audit logging of all critical actions
Regular security testing including penetration tests
Backups and disaster recovery systems

We continuously review and improve our security measures.

10. Cookies and Tracking

ChipIn uses cookies and similar technologies to:

Keep users logged in
Improve platform performance
Analyse usage
Remember preferences

You can manage cookie preferences through your browser settings. Non-essential cookies are only used with your consent.

11. Children's Privacy

ChipIn is strictly for users aged 18 or over. We do not knowingly collect data from individuals under 18.

Any suspected underage account will be closed and data retained per regulatory requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in regulation or platform functionality. Updated versions will be posted on ChipIn. Continued use of the platform means you accept the updated policy.

13. Contact Us

For privacy questions or data rights requests: