Terms and Conditions

Please read these Terms and Conditions carefully. They set out the legal agreement between Sweepsteak Ltd ("Sweepsteak", "we", "us", "our") and you ("you", "your", "user", "customer") regarding your use of our services.

By using any Sweepsteak services, you confirm you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must not open an account or use our services.

We may update these Terms from time to time to reflect legal, regulatory, or operational changes. Minor changes will be updated here. Material changes will be notified to you within the platform; you may be asked to re-accept before continuing to use our services.

We may suspend or terminate services if required by law, by the UK Gambling Commission, or for other regulatory reasons.

We regularly update our application. You may be required to install the latest version to continue use.

If you have questions about these Terms, please contact us via in-app support. For complaints, email complaints@chipin.bet.

Sweepsteak Ltd operates under a UK Gambling Commission (UKGC) remote pool betting licence, with a linked software license. Licence details (including number) will be shown in-app.

You must be 18 years of age or older and resident in the United Kingdom to create a Sweepsteak account and participate.

We will conduct age and identity verification checks. We may use third-party agencies to verify your details and may request documents.

Underage gambling is a criminal offence. If we discover or reasonably suspect you are under 18, we will void all entries, forfeit any winnings, refund deposit monies, close your account, and may report the matter to the UK Gambling Commission and/or other authorities.

You are permitted one account only. We may suspend or close duplicate accounts and void associated entries.

Accounts can be opened via our mobile application. You must provide accurate and complete personal details. If your details change, you must update them via the app.

By opening an Account, you confirm and warrant that:

• You are at least 18 years old and understand that gambling by persons under the age of 18 is a criminal offence.
• You are not currently self-excluded from the Services and are not registered as self-excluded through GAMSTOP.
• You do not already hold an existing Account with us.
• You are opening the Account solely for yourself and not on behalf of any other individual. Accounts must only be used by the individual who registered and successfully verified the Account.
• You are not opening the Account for the purpose of selling, assigning, or transferring it to another person.

Verification:

Identity & Age: government-issued photo ID (e.g., passport, driving licence)

Address: Recent council tax bill, utility bill, insurance certificate, or correspondence from government authority (dated within 6 months)

We may re-perform checks periodically to satisfy legal and regulatory obligations. If you do not assist, we may be required to suspend your account.

You are responsible for maintaining the confidentiality and security of your login details. If you become aware that your Account details have been compromised, you must notify us immediately.

Customer funds are held in accounts separate from company operating funds.

We hold customer funds separate from company funds in a separate bank account. These funds are not protected in the event of insolvency.

You agree not to charge back or reverse deposits. If you do, we may close your account and recover associated costs.

For further details on customer funds protection, visit: https://www.gamblingcommission.gov.uk/guidance/customer-funds-segregation-disclosure-to-customers-and-reporting/the-customer-funds-insolvency-ratings-system

All accounts are denominated in Pound Sterling (GBP).

Deposits and withdrawals can be made via supported payment methods in your name. You must be the lawful owner of all funds deposited. Credit cards are not accepted as a valid payment method.

You must only use personal payment methods issued in your own name. The use of joint accounts, company accounts, company funds, or any third-party funds is strictly prohibited.

Minimum deposit and withdrawal thresholds may apply and will be shown in-app.

Withdrawals are processed promptly, but your bank/card issuer may take 3–5 working days to credit funds.

You may withdraw your deposit balance at any time (including when a Bonus is pending or active) without restriction, except to comply with general regulatory obligations.

We may request additional source of funds / source of wealth documentation where required by AML/CTF regulations. Failure to cooperate may lead to suspension.

Withdrawals must be made using the same payment method used to deposit the relevant funds.

Funds held in your Account do not accrue interest. You acknowledge that we do not operate as a bank or financial institution.

You must not, whether directly or indirectly:

• Use our services for unlawful, defamatory, abusive, obscene, racist, sexist, or discriminatory purposes
• Use our services for anything other than personal, non-commercial use
• Participate where prohibited by law or where doing so would breach rules of a professional/regulatory body
• Create an Account for another person or allow any third party to access or use your Account
• Register, operate, or exercise control over more than one Account
• Engage in collusion or coordinated activity with other players
• Place bets with the intention of transferring funds, value, or benefits to another Account
• Act in a way that disrupts, undermines, or abuses the proper operation of the Services
• Knowingly introduce viruses, malware, trojans, or any other harmful code
• Attempt to gain unauthorised access to the Services or associated systems
• Use automated tools, programs, or third-party software to interact with the Services in a manner that creates an unfair advantage
• Engage in any conduct that threatens or compromises the integrity of sport
• Purchase, sell, transfer, or otherwise acquire an Account from another player
• Provide false, misleading, or inaccurate personal information

Sweepsteak operates pool competitions, referred to as 'leagues' on our platforms. Users pay an entry fee to participate; prizes are determined by the competition rules and distributed from the prize pot.

Sweepsteak Fee: Sweepsteak Ltd charges a 10% fee on every entry fee for the first 500 teams entered into a league. The remaining 90% of entry fees is allocated to the relevant prize pot. For the 501st team entered and beyond, Sweepsteak Ltd will levy a 20% fee on the entry, with 80% of the entry fee allocated to the prize pot.

Separate pricing policies apply to leagues with entry fees below £15:

The first 500 teams entered into a league with an entry fee of £15 are subject to a 15% fee, with 85% of the entry fee allocated to the prize pot. For the 501st team and beyond, a 20% fee applies.

All teams entered into a league with an entry fee of £10 are subject to a 20% fee, with 80% of the entry fee allocated to the prize pot.

Entry fees are taken when you join a competition. Unless stated otherwise in in-app rules, entry fees are non-refundable from one hour before the official tournament start time.

We do not guarantee the service will be free of bugs, errors, or interruptions. If an error occurs, we will investigate and act to correct issues in a timely manner.

If you become aware of an error, you should inform us as soon as reasonably possible. Continued exploitation of an error may result in account suspension or termination.

We may void entries, suspend competitions, or alter outcomes where necessary to preserve integrity and fairness.

No Inside Information / Integrity Obligations: You warrant you are not breaching any rule or policy restricting betting/pools participation, and you are not acting on inside information that is not publicly available.

Where we reasonably believe a breach has occurred, we may void affected entries, withhold or reclaim related winnings, suspend/close your account, and report relevant details to the UK Gambling Commission and/or law-enforcement authorities.

We may declare a bet void where: the underlying event is cancelled, there is a change of venue, adverse weather or natural disasters materially affect the event, or we are unable to reliably confirm the outcome of a market.

We support safer gambling. Tools such as deposit limits, time-outs, and self-exclusion are available in-app.

National Gambling Helpline: 0808 8020 133

You may self-exclude directly through your Account or by contacting us. You may also self-exclude via GAMSTOP (www.gamstop.co.uk), the UK's national online self-exclusion scheme.

Where you self-exclude, any remaining funds in your Account will be returned to you using your last payment method, or an alternative method where required.

If you have any concerns about your gambling, visit www.begambleaware.org or contact GAMCARE on 0808 8020 133.

Where we identify markers of harm, we may apply additional controls to your account.

If you have a complaint, please contact complaints@chipin.bet. We aim to resolve complaints promptly and fairly.

Contact our Customer Support team by email within six (6) months of the relevant transaction or incident.

We will acknowledge receipt of your complaint, investigate it, and provide a reasoned response. If your complaint remains unresolved after eight (8) weeks, we will provide you with a Final Response / Deadlock Letter.

If your complaint has not been resolved to your satisfaction after eight (8) weeks, you may refer the matter for free to Independent Betting Adjudication Service (IBAS), our appointed Alternative Dispute Resolution (ADR) provider.

IBAS Contact Details:

Email: adjudication@ibas-uk.co.uk

Telephone: 44 (0)20 7347 5883

Address: Independent Betting Adjudication, PO Box 62639, London, EC3P 3AS

You must communicate with other players, our staff, and our Support Team in a courteous and respectful manner. Abusive, threatening, discriminatory, or offensive language will not be tolerated.

You acknowledge that by using our services you may win or lose money. You use the services at your own risk.

To the fullest extent permitted by law, we are not liable for loss of profits, sales, business, revenue, anticipated savings, goodwill, reputation, or any indirect or consequential loss.

We are not liable for failures of equipment/software, network outages, viruses, denial-of-service attacks, or harmful code.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be limited or excluded.

Our maximum aggregate liability to you shall not exceed the average entry fee paid by you in the previous six months.