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Chipin Support & Help

Help with accounts, pools, payments, and responsible play.

Contact Support

If you need help with the Chipin app, please contact our support team:

📧 support@chipin.bet

We aim to respond within 24 hours, Monday to Friday.

For security reasons, never include full card, bank, or payment details in your message.

Quick Help

→ Account & Access→ Pools & Gameplay→ Payments & Wallet→ Responsible Play→ Security & Regulation→ Feedback→ Legal & Policies

Account & Access

Get help with:

  • • Signing up or logging in
  • • Password resets
  • • Email verification
  • • Updating or closing your account

To help us resolve issues quickly, please email support with the subject line "Account Support" and include the email address linked to your Chipin account.

Pools & Gameplay

Chipin allows users to create private pools with friends or join public pools around major golf tournaments. Users draft players and compete based on real tournament performance.

Contact support if you experience issues with:

  • • Creating or joining a pool
  • • Drafting players
  • • Leaderboard updates
  • • Missing or incorrect pool data

Please include the tournament name and pool name when contacting support.

Payments & Wallet

Chipin supports secure entry payments and wallet balances using trusted third-party payment providers.

Contact support if you need help with:

  • • Deposits or withdrawals
  • • Wallet balances
  • • Entry fees
  • • Transaction history

For payment-related queries, please use the subject line "Payments & Wallet" when emailing support.

Responsible Play

Chipin is committed to responsible play and provides tools to help users manage their activity.

These include:

  • • Self-exclusion options
  • • Deposit and account controls
  • • Clear wallet and balance tracking

If you wish to self-exclude or need assistance managing your play, contact support or visit: chipin.bet/responsible-play

External support resources:

Security & Regulation

Chipin operates under UK regulation and takes user security seriously.

  • • User data is handled securely
  • • Payments are processed via regulated third-party providers
  • • Activity is monitored to help prevent misuse

If you believe your account has been compromised, contact support immediately.

Feedback

We actively improve Chipin based on user feedback.

If you have suggestions, feature requests, or general feedback, please email support with the subject line "Feedback".